Remote Job Opportunity : Linux Support Engineer at RapidSeedbox Ltd RapidSeedbox Ltd High-perfor[...]

Company : RapidSeedbox Ltd

Location : Remote (Work from Anywhere)

Job Type : Full-Time | Remote | SaaS Company

About the Company

RapidSeedbox Ltd is a global SaaS company with a strong reputation in hosting, networking, and online anonymity solutions since 2008. With thousands of active clients worldwide, we are dedicated to ensuring digital privacy, cybersecurity, and reliable hosting services . Our passionate, remote-first team thrives on excellence, responsibility, and innovation.

Position Overview

We are seeking a Linux Support Engineer to join our fast-growing team. This role offers the opportunity to work with advanced Linux server administration, cloud hosting infrastructure, virtualization technologies, and customer support systems . If you are passionate about Linux environments, networking, and remote technical support , this position will allow you to make a real impact while working 100% remotely.

Key Responsibilities

Provide world-class technical support to customers and ensure a 95%+ positive feedback rate.

Resolve customer issues with a 99.5% resolution rate , minimizing escalation.

Maintain and expand the knowledge base with clear and detailed support articles.

Perform Quality Assurance (QA) testing across company deliverables.

Own performance metrics and deliver reports consistently.

Stay proactive in learning, automation, and suggesting process improvements.

Required Skills & Competencies

2+ years of hands-on experience in Linux administration (Ubuntu, RedHat, CentOS).

Strong knowledge of networking, troubleshooting, and system monitoring tools (Zabbix, Nagios, Grafana, Prometheus).

Proficiency in virtualization technologies (Proxmox, KVM, LXC, OpenVZ, SolusVM).

Bash scripting for automation and process optimization.

Experience in WHMCS and Intercom is a strong plus.

Personal Attributes

Proactive mindset – take initiative without waiting for instructions.

Customer-first approach – ensure client satisfaction at all times.

Persistence and determination – ability to complete tasks under pressure.

Team player – collaborate effectively with global colleagues across time zones.

Benefits

100% Remote Work – work from anywhere in the world.

Unlimited Vacation Policy – flexible paid time off.

Professional Growth – exposure to different aspects of SaaS, hosting, and cloud services.

Emergency Fund Support – interest-free emergency payouts.

Collaborative Culture – supportive global team environment.

Hiring Process

Online Application

HR Interview

Technical Interview / Test

Final Interviews with Team Members

Reference Check & Job Offer

Application Link : Apply Here

Tagged as : Cloud Hosting Jobs, Cybersecurity Engineer Remote, Network Support Engineer, Remote Linux Jobs, System Administrator Careers, Virtualization Jobs

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