Product Support Engineer (Founding Member) - Remote India / Pakistan

SecfixLahore, Punjab, Pakistan

30+ days ago

Job description

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About Our Team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 24 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

Role Responsibilities

Scope of this role :

40% - Intercom chat support
40% - troubleshooting & QA
20% - documentation, process building & automation

We’re looking for a technical support pro who’s eager to own and shape Secfix’s product support function. As our first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success.

Key responsibilities include :

First-line support : Own real-time customer interactions via Intercom chat; respond with empathy and speed.

Troubleshooting : Analyze issues, review logs, query databases, and escalate when needed. No coding required, but solid SQL foundations are key.

QA and testing : Run pre-release checks to stay current on new features and ensure product stability.

Knowledge building : Create and maintain knowledge base articles, videos, and internal documentation.

Process design : Shape how Secfix does support by building workflows, tools, and best practices.

Team enablement : Train Customer Success Managers on product features and common issues.

Founding ownership : Set the standard for future support hires and help scale the function.

About You

You should apply if :

You have 2–5 years of experience in technical product support in a B2B SaaS environment.

You’re comfortable analyzing logs and databases using SQL to get to the root of issues.

You have experience with support tools like Intercom or Zendesk and thrive in chat-based support.

You enjoy working closely with engineering teams to escalate and resolve complex issues.

Your communication skills in English are excellent; you can explain technical details clearly.

You love taking ownership of customer problems from start to finish and documenting what you learn.

You’re proactive, organized, and thrive in fast-paced startup environments.

Bonus : Experience troubleshooting API and integration issues (AWS, Azure, Google Cloud, etc.).

What We Offer

Remote Work : 100% remote work with a virtual office in Gather.

Competitive Salary : Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.

Equity : Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.

Holidays : 26 days holiday + local public holidays.

Health Insurance : Comprehensive health coverage.

Development Budget : €1,000 annual personal development budget.

Workspace Budget : Remote workspace budget and access to co-working spaces.

Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).

Tech Equipment : Latest tech equipment (MacBook, monitors, headphones).

Company Events : Company-wide events to build relationships and have some fun!

Mentorship : We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process

20 min intro call with talent team

Take home challenge

45 min interview with CS Lead

1h final "Virtual on-site" where you\'ll meet the team and co-founders on Gather

#J-18808-Ljbffr

Create a job alert for this search

Support Engineer • Lahore, Punjab, Pakistan

Related jobs

Promoted

Senior Full Stack Engineer Pakistan - Remote

MotiveLahore, Punjab, Pakistan

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can ma...Show moreLast updated: 30+ days ago

Promoted

Senior Solutions Engineer Pakistan - Remote

MotiveLahore, Pakistan

Promoted

IT Support Engineer Pakistan - Remote

MotiveLahore, Punjab, Pakistan

Promoted

Technical Sales Support Engineer

KSB CompanyLahore, Pakistan

Technical Sales Support Engineer Position : Technical Sales Support Engineer at KSB Company.Location : Head‑Office KSB Pakistan. Purpose : Join our team to support customer satisfaction and growth thro...Show moreLast updated: 21 days ago

Promoted

Software Support Engineer

vFairsLahore, Pakistan

Overview Join to apply for the.We are looking for a Software Engineer to support our priority tech development from.Ensure adequate coverage during working hours for development operations.Minimize...Show moreLast updated: 30+ days ago

Promoted

Solutions Engineer- Pakistan Based Customer Success Lahore Solutions Engineer- Pakistan Based C[...]

Overjet LimitedLahore, Punjab, Pakistan

Overjet is the world‑leader in dental AI.Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill...Show moreLast updated: 4 days ago

Promoted

Crypto Senior Full Stack Developer (Pakistan- Remote)

Energent Media LLCLahore, Punjab, Pakistan

Token Metrics is looking for a highly skilled Senior Full-Stack Engineer who will be responsible for designing and developing front-end, back-end, and architecture, ensuring the responsiveness of a...Show moreLast updated: 30+ days ago

Senior Backend Engineer - Fintech (Remote, Anywhere in Pakistan, USD Salary)

HR POD - Hiring Talent GloballyLahore, Pakistan

Quick Apply

Minimum 6+ years of production backend development experience.Experience in financial applications is required (including fintech, payments, banking, trading, or investment platforms).Strong expert...Show moreLast updated: 17 days ago

Promoted

Databricks Engineer - Remote - Pakistan

FullStack LabsGujranwala, Pakistan

About FullStack FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on‑demand projects.We fo...Show moreLast updated: 8 days ago

Promoted

Developer Relations Engineer - Crypto & AI (Islamabad - Remote)

Energent Media LLCLahore, Punjab, Pakistan

Developer Relations Engineer - Crypto & AI (Islamabad - Remote).Token Metrics is a cryptocurrency investment research platform that’s driven by machine learning and artificial intelligence.The comp...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Support Engineer, MCS Pakistan - Remote

MotiveLahore, Punjab, Pakistan

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can m...Show moreLast updated: 30+ days ago

Promoted

Associate Product Support Engineer ( Onsite)

Abyan CapitalLahore, Pakistan

We’re Hiring : Associate Product Support Engineer – Fintech.This is your opportunity to join a.Females are Encouraged to Apply. Troubleshoot and resolve product / application issues by analyzing logs, ...Show moreLast updated: 21 days ago

Promoted

Senior Full Stack Engineer, Pakistan- Remote

PollyLahore, Pakistan

Senior Full Stack Engineer, Pakistan- Remote.Pakistan Who we are : We’re Polly, an engagement app that captures instant response on Slack, Microsoft Teams, and Zoom and helps teams make data-driven ...Show moreLast updated: 30+ days ago

Senior Platform Software Engineer (Remote, Anywhere in Pakistan, USD Salary)

HR POD - Hiring Talent GloballyLahore, Pakistan

Quick Apply

DevOps and 2 years in development.Deep experience with all computing environments (GCP, AWS, Onprem, or Azure).Strong understanding of containerization and orchestration (Docker, Kubernetes).Experi...Show moreLast updated: 30+ days ago

Promoted

Senior Platform Software Engineer (Remote, Anywhere in Pakistan, USD Salary)

HR POD CareersLahore, Punjab, Pakistan

Senior Platform Software Engineer (Remote, Anywhere in Pakistan, USD Salary).Senior Platform Software Engineer (Remote, Anywhere in Pakistan, USD Salary). Proficiency in AI-assisted coding; able to ...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

Regler Engineering SMC Pvt LtdLahore, Punjab, Pakistan

Regler Engineering SMC Pvt Ltd, Pakistan.Strong logical thinking, problem solving skills, attention to detail, and a quality mindset. Good professional communication and presentation skills with all...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer, MCS Pakistan - Remote

MotiveLahore, Pakistan

About the Role : The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support.They also ...Show moreLast updated: 30+ days ago

Promoted

Full Stack Engineer, Pakistan- Remote

PollyGujranwala, Pakistan

We’re Polly, an engagement app that captures instant response on Slack, Microsoft Teams, and Zoom and helps teams make data-driven decisions instantly. We are a remote, globally distributed team loc...Show moreLast updated: 30+ days ago