Solutions Engineer- Pakistan Based Customer Success Lahore Solutions Engineer- Pakistan Based C[...]

Lead the Future of Dentistry.

Overjet is the world‑leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission : improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things : new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Overjet is seeking a Solutions Engineer to serve as a pivotal technical anchor for our customers. This role is responsible for the end‑to‑end technical implementation and successful onboarding for all customers utilizing our core AI product, IRIS, and our Revenue Cycle Management (RCM) solutions.

The ideal candidate possesses deep technical aptitude, exceptional customer communication skills, and the drive to quickly understand and integrate complex technical systems. You will translate customer requirements into deployable solutions, execute the technical setup, and act as a primary technical liaison, ensuring a seamless, high‑quality customer experience from kickoff through go‑live.

Responsibilities

As the Solutions Engineer , you will be responsible for the full lifecycle of product deployment and customer onboarding, spanning technical strategy, hands‑on execution, and expert customer communication :

• Serve as a primary point of contact for customer implementations, ensuring smooth onboarding and technical setup.
• Own the Technical Implementation Lifecycle : Serve as the primary technical point of contact, ensuring a smooth, timely, and successful technical setup for customer implementations across all company products.
• Design and Execute Solutions : Translate unique customer technical environments and business requirements into effective implementation strategies and the best possible technical solutions.
• Technical Scoping and Alignment : Conduct detailed technical scoping calls to gather requirements, manage implementation timelines, and ensure alignment on deliverables across internal stakeholders (Sales, Engineering, Customer Success).
• Hands‑on Configuration : Perform all necessary hands‑on technical configuration, user management, system integrations, and data pipeline tasks for successful deployment.
• Quality Assurance : Ensure all customer technical engagements consistently exceed expectations for response quality, timeliness, and the overall customer experience.

Qualifications

Query Tools and Database Systems (e.g., SQL).

Why Overjet?

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo‑hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident : Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

#J-18808-Ljbffr