Customer Support / Sales Representatives - REMOTE

Job Description

CellPoint Pro is an advanced Point of Sale (POS) and Inventory Management System designed for cellphone stores, smoke shops, and wholesale businesses. Our software helps retailers and wholesalers manage their sales, repairs, inventory, and reporting from one easy-to-use platform.

About CellPoint Pro

We’re expanding our team and are looking for a Sales & Support Representative based in Pakistan to help serve our global clients (mainly in the U.S.).

Position Overview

The Sales & Support Representative will be responsible for managing customer inquiries, demonstrating software features, onboarding new clients, and providing technical assistance through chat, phone, and email.

You will play a key role in growing our customer base and ensuring clients have a smooth experience using CellPoint Pro.

Key Responsibilities

• Communicate with potential customers via email, WhatsApp, and phone.
• Present live product demos to retailers and wholesalers.
• Convert leads into paying customers and maintain strong relationships.
• Assist new clients with setup, activation, and initial training.
• Respond to customer inquiries and troubleshoot software issues.
• Provide guidance on POS operations, inventory management, and reporting.
• Document issues and coordinate with the development team when needed.
• Ensure quick response times and professional communication.
• Maintain client records in CRM.
• Collect customer feedback and suggest feature improvements.
• Support marketing or training activities when required.

Requirements

Preferred Skills

Compensation & Benefits

Remote Work Flexibility

Remote work flexibility.

Job Specification

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