Knowledge Management Specialist

Overview

We are seeking an organized and proactive Knowledge Management Specialist to develop, maintain, and enhance our organization’s knowledge assets. In this role, you will implement strategies, systems, and processes that ensure critical knowledge is captured, structured, and readily accessible to employees across the organization. You will work closely with departments to identify knowledge gaps, drive best practices in documentation, and promote a culture of knowledge sharing that supports both operational efficiency and continuous learning.

Responsibilities

• Develop and execute knowledge management strategies that align with organizational goals and objectives.
• Design, implement, and manage knowledge repositories, ensuring that critical information is well-organized, current, and easy to retrieve.
• Collaborate with departments and subject matter experts to document processes, procedures, lessons learned, and best practices.
• Establish and maintain taxonomies, templates, and standards for knowledge assets to ensure consistency and usability.
• Facilitate knowledge-sharing sessions, communities of practice, and other initiatives that encourage collaboration and information exchange.
• Monitor usage of knowledge management systems and gather feedback to continuously improve tools, processes, and content.
• Provide training and guidance to employees on effective use of knowledge systems and resources.
• Track and report on key metrics to assess the effectiveness of knowledge management initiatives and support decision-making.
• Stay current with trends, tools, and technologies in knowledge management and recommend innovative solutions to enhance knowledge practices within the organization.

Qualifications

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