Service Delivery Coordinator

Monitoring & managing the mailbox related to service calls

Meet various client service requests.

Understand the scope of work and the requirements.

Act as a bridge between a client and the resource.

Create and ensure all ticket information is shared and entered correctly.

Ensure that the information to all other departments is shared correctly and timely.

Coordinate with the resources.

Ensure that 100% of the service calls are entertained in the best manner.

Issue mitigation / resolving escalations.

Job Specification

The Services Delivery team member needs to be someone who is ready to accept the challenges

Excellent analytical & problem-solving capabilities with special attention to accuracy & detail.

Very organized, meticulous, and detailed in entering information.

Ability to effectively plan, prioritize & multi-task in high-volume workload situations.

Self-starter with proven ability to take ownership.

Self-motivated & driven.

Own overall relationship with Quattris Clients & resources.

Comfortable working on a roaster basis.

Conduct problem-solving meetings.

Location : Information Technology and Services - Rawalpindi, Pakistan

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