Customer Success Manager (CSM) - Remote

Overview

Job Title : Customer Success Manager (CSM)

Location : Remote

Role Type : Full-Time

Who Are We?

At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest seriously in their customer retention and growth infrastructure. We support your integration into these companies by providing you with additional training, admin / HR support, and adding you to our community of high-performing customer success and revenue professionals.

About The Role

We\'re seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You\'ll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion. You\'ll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets. What success looks like : 95%+ client retention rate with consistent account expansion revenue. You\'ll work with established business owners who value strategic partnerships and long-term growth. You\'ll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation. This role suits people who\'ve consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

Responsibilities

• Drive client retention and expansion for a scaling B2B company.
• Own complete customer lifecycle management from onboarding through renewal and expansion.
• Manage a portfolio of key accounts and identify growth opportunities.
• Collaborate with client teams and internal stakeholders; leverage data and success frameworks to achieve retention targets.

Requirements

Benefits

Details

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