Technical Advisor

Overview

DacoreIT is a global IT service and outsourcing company specializing in providing comprehensive technology support across the world. Offering services ranging from remote help desk operations and on-site field engineering to infrastructure maintenance and managed IT outsourcing, DacoreIT ensures reliable and efficient 24 / 7 IT services. With a strong international network and local presence in several countries, the company supports organizations to reduce downtime and focus on growth. DacoreIT's mission is to make IT support responsive, reliable, and simple, while prioritizing its core values of reliability, integrity, excellence, and customer focus.

Role Description

This is a full-time, remote role for a Technical Advisor. In this position, the Technical Advisor will provide high-quality technical support, perform troubleshooting to address technical issues, and assist clients with their IT infrastructure needs. Responsibilities also include analyzing customer requirements, delivering prompt solutions, and collaborating with teams to ensure smooth systems operation. The role involves direct interaction with customers, ensuring exceptional service with a focus on achieving their business goals.

Responsibilities

• Provide high-quality technical support and troubleshooting for IT infrastructure
• Analyze customer requirements and deliver prompt solutions
• Collaborate with cross-functional teams to ensure smooth systems operation
• Interact with customers to ensure exceptional service and align with their business goals

Qualifications

Seniority level

Employment type

Job function

Industries

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