Team Lead

This is the person who is responsible for managing a team of agents. The Team Leader’s role is to ensure individual agents are performing against targets, reviewing their performance and coaching / training them to do so. The Team Leaders will meet on a regular basis with their Manager both to provide feedback but also to receive instructions or actions. The Team Leader is responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents. Team Leaders may also get involved in the recruitment of new agents or working on specific projects for the center.

Job Specification

Problem solving and analytic skills Leadership and management skills Administration and organisation skills Communication and interpersonal skills Ability to prioritize and control workload of a team Ability to work as part of a team Must be available in night shift (9pm-6am) Fixed payroll will be given (20,000 - 25,000 PKR) Outsourcing / Offshoring - Rawalpindi, Pakistan

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