Solution Engineer

About the Role :

We are seeking a technically strong

Solution Engineer

with a blend of

DevOps, product support, and customer success expertise . The ideal candidate will act as the bridge between

engineering and customers , ensuring seamless deployment, integration, and optimization of our SaaS and cloud-based solutions. You will be responsible for

designing, implementing, and maintaining Kubernetes-based environments , automating workflows, conducting

technical consultations with clients , and ensuring the highest standards of reliability, performance, and security. Key Responsibilities :

Collaborate with product, DevOps, and customer success teams to

design and deploy scalable SaaS solutions . Manage, monitor, and optimize

Kubernetes clusters across AWS, DigitalOcean, or similar cloud platforms . Conduct

technical onboarding sessions

and guide customers on deployment, configuration, and maintenance best practices. Implement

CI / CD pipelines

with integrated security and compliance checks. Perform

threat modeling and vulnerability assessments

to maintain secure deployments. Troubleshoot production issues and drive

root cause analysis

to prevent recurrence. Work closely with clients to

understand business needs , propose tailored solutions, and ensure successful adoption. Develop

technical documentation , runbooks, and support knowledge base articles. Provide

post-deployment support

and ensure high

Customer Satisfaction (CSAT)

scores. Required Skills & Experience :

3+ years

of experience in DevOps, Solution Engineering, or Cloud Support roles. Proven expertise in

Kubernetes ,

Helm ,

Docker , and

CI / CD tools . Hands-on experience with

AWS, DigitalOcean, or Contabo cloud environments . Strong understanding of

network and application security

concepts. Familiarity with

monitoring tools

such as Prometheus, Grafana, and PRTG. Solid scripting skills in

Python, Bash, or Lua . Excellent communication and client interaction skills, with experience handling

technical migrations and onboarding . Certifications such as

CKA ,

CKS ,

CEH ,

CCNA , or

CompTIA Security+

are a strong plus.

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