LMS & Program Specialist

At Edge, we’re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We’re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

Job Description :

The LMS & Program Specialist is a hybrid role that combines LMS management with training program operations. This position is responsible for overseeing end-to-end LMS processes, including course setup and publishing, learner enrollment, reporting, and maintaining the platform’s back-end functionality. In addition, the role supports the delivery and operations of Talent Development certification programs by managing program logistics, scheduling, participant communications, and serving as a key point of contact for learner inquiries. Working closely with the Talent Development team, this role ensures both the technology and program operations run smoothly to create a seamless learner experience.

Key Responsibilities :

LMS Platform Management & Coordination :

• Automation & Enrollments : Create and manage automation for certifications and workflows, ensuring each user’s journey progresses without delays. Manage cohort enrollments into certifications. Manage and update all courses in the LMS.
• Handle User Queries : Respond to and resolve user queries related to course access, enrollment, certifications, and account issues.
• Reporting : Generate and maintain reports on learner progress, certification status, and platform engagement; use data insights to support decision-making and continuous improvement across learning programs.
• Cohort Management : Receive, tag, and assign course content to users, coordinating with cross-functional teams for individual cases.
• Collaboration & Communication : Partner with the training and marketplace teams to resolve issues, manage certifications, deletions, suspensions, and other account-related tasks. Work with the engineering and product team on any back-end implementation, updates or enhancements.

Program Management & Coordination :

Cross-functional Tasks :

SKILLS & EXPERIENCE

Why Join Edge?

Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We’re not just offering a job; we’re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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