Product Analyst

SolutionInn is seeking a proactive and analytical Product Analyst to drive the enhancement of our student homework assistance platform and improve customer retention. This role requires a data-driven approach to understanding both student needs and customer behavior, with the goal of increasing engagement, retention, and satisfaction. You will collaborate with cross-functional teams to develop innovative features and customer retention strategies, ensuring optimal user experience and business growth. If you are passionate about leveraging data to shape the future of education while fostering strong customer relationships, we want to hear from you!

Job Responsibilities

• Conduct extensive research to understand student demands, trends in academic subjects, and learning preferences.
• Analyze customer behavior to identify reasons for platform abandonment, membership cancellations, or disengagement.
• Collaborate with product managers and cross-functional teams to prioritize feature development based on market trends, student demands, and business objectives.
• Integrate AI technologies to enhance user experience, personalize interactions, and optimize processes.
• Develop customer retention strategies to reduce churn and improve user engagement, including targeted campaigns and personalized offers.
• Initiate outreach to gather feedback from canceled members or customers who abandoned their cart, offering solutions to resolve issues and retain them.
• Monitor platform performance, analyze feedback, and optimize features based on usability testing and performance metrics.
• Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities to enhance both the product and the customer experience.
• Provide actionable insights from customer data and feedback, collaborating with marketing and sales teams to improve the overall user journey.
• Lead efforts to implement data-driven strategies that align product features with user needs and differentiate SolutionInn from competitors.
• Continuously monitor the competitive landscape and market trends to identify emerging opportunities and threats.

Skills Required

Required Qualifications

Job Experience

Other Benefits

Job Working Hours

10AM - 7PM

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

SolutionInn is an emerging online educational portal

where it has been made easy for students to find and hire

specific tutors for specific questions, homeworks

and projects assistance.

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