Debt Resolution Specialist

Job Summary :

The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities :

• Debt Collection :

Manage and directly handle debt recovery efforts for overdue accounts.

Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.

Ensure adherence to all relevant debt collection laws, regulations, and company policies.

Track personal performance metrics, including recovery rates and customer engagement.

Continuously seek ways to streamline debt collection processes for improved productivity.

Work with internal teams to coordinate and support the overall debt recovery process.

Qualifications :

Preferred Qualifications :

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