Patient Coordinator

JOB OVERVIEW :

The Patient Coordinator is responsible for screening of new leads, follow-up, and documenting participants for assigned active clinical trials in Revival Research Institute. The patient Coordinator plays a critical role in enabling clinical trials by building a database in the CTMS of willing and qualified study volunteers.

Responsibilities

Call new interested participants, interview and phone screen prospective clinical study participants.

Maintain a database of clinical study participants.

Develop outreach efforts related to participant recruitment.

Interact directly with study participants via phone and SMS, etc.

Coordinate with Medical Staff (CRC) to ensure adequate subject recruitment has been met for each study.

Maintain and improve study documentation and volunteer records such as consent forms.

Assist with sales, marketing, and outreach efforts as needed.

Interact with and provide study-related details and accurate information to the participant.

Maintain safe, fast-paced, and positive behavior in the work environment.

Perform other related duties and participate in special projects as assigned.

Behavioral Competencies

Conceptual capability, ability to solve problems and make decisions

Teamwork

High commitment to teamwork and work ethics / Etiquette

Knowledge and information sharing : proactively builds working relationships across team, and leverages opportunities, tools and methods used in the sharing of knowledge

Planning and organizing

Sets priorities among competing tasks according to importance and urgency

Uses a systematic approach to planning and organizing work and activities

Plans with an appropriate and realistic sense of time

Problem-solving and decision making

Identifies the most evident and important information and issues within the given context

Uses judgment critically, takes a logical approach to problems and thinks with reason

Follows a logical and organized approach to gathering data and analyzing situations

Customer focus : Strong customer focus with an effective and efficient approach

Communication skills : Strong communication skills (listening, questioning, and giving feedback)

Active learning : Demonstrates a continuous improvement attitude, ability to learn quickly, and interest in development

Keeps updated on general trends of trials and studies that could improve and update the standards of processes, procedures, and services

Min. Qualifications Essential :

Bachelor’s Degree in any Major, BDS, BS Nursing

Computer Literate (Good Knowledge of MS Office)

Literacy in English Language

2 years’ experience in relevant field

Desirable : MBBS, Pharm-D, DPD

Microsoft Certification on various MS Office Products

Fluency in written and spoken English + Multilingual capability is an added advantage

2+ years’ experience in the healthcare industry

Employment Type : Full-time

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