Senior Billing Operations Associate

AutoLeap is building a world-class team, and we are looking for a driven Senior Billing Operations Associate to help run and improve our billing processes. This role is a unique opportunity to join from the ground floor and create lasting impact by growing and serving our high-performance teams. You will play a key role in understanding our internal stakeholders, and executing the fulfillment of their business needs. This is a cross-functional role with exposure to all departments within the company.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30M Series B, led by Advanced Venture Partners (AVP), with continued participation from Bain Capital Ventures and Threshold Ventures. And we aren’t slowing down! Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

We take pride in creating an exceptional workplace and experience—here’s how that’s been recognized :

Certified Great Place to Work since 2021

Fortune’s 2024 Best Workplaces in Technology (Small & Medium Businesses)

Numerous G2 Awards (some include : Momentum Leader, Best Relationship, Leader)

One of the Best SMB Companies in North America by SMB Tech 50

As Senior Billing Operations Associate, you will assist with :

• Handling day‑to‑day billing operations while observing North American timings to ensure seamless cross‑time zone collaboration
• Handling billing discrepancies, responding to queries, and coordinating with relevant departments to resolve issues
• Managing subscription amendments, renewals, upgrades, downgrades, and cancellations in the billing system
• Supporting the creation and modification of subscription plans and pricing models in the billing system
• Investigating and resolving billing disputes, working with cross‑functional teams to gather information and providing timely resolutions
• Carrying out weekly reconciliations, ensuring billing data is aligned between different sources
• Continuously identifying and implementing process improvements in billing operations, including automation and system optimization
• Documenting billing processes
• Assisting with other Finance tasks as and when required

To be successful in this role, you will need :

Location / Time Zone : Candidates must be able to consistently work within Eastern Standard Time (EST) business hours.

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