IT SaaS Ops Admin

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive platform provides safety, operations, and finance teams with visibility and control to manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with AI, Motive reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role

As an IT SaaS Ops Administrator at Motive, you’ll be a key enabler of our enterprise technology strategy. Reporting to the Manager, Global IT, this role is responsible for managing cloud-based and internally hosted SaaS applications, ensuring seamless access, security, and reliability for our organization. You’ll work closely with IT Support, Engineering, and cross-functional teams to continually improve our software environment, administer core SaaS platforms—including Okta, Google Workspace, BetterCloud, Atlassian, Slack, and GCP—and support identity management integration and automation. You’ll thrive in this role if you are adaptable, detail-oriented, collaborative, and proactive in driving solutions. Success means empowering productive, secure teams and advancing IT processes while staying ahead in a fast-paced, growth-focused technology landscape. What You’ll Do

Administer, troubleshoot, and optimize SaaS applications including Okta, Google Workspace, Atlassian, BetterCloud, Slack, and GCP. Provide escalation support for IT Helpdesk and partner with Engineering to drive enhancements across core platforms. Develop and maintain identity management integrations (e.g., SSO, SAML, federated authentication) and support API connections between SaaS tools. Document procedures, policies, and technical instructions for application management and support. Assist in evaluating, selecting, and onboarding new technologies, ensuring product upgrades and integrations align with business needs. What We’re Looking For

3+ years of experience in enterprise-level IT services or SaaS administration (open-ended to accommodate highly experienced candidates). 2+ years administering Cloud Identity-as-a-Service solutions (e.g., Okta, BetterCloud) and supporting federated authentication protocols. Demonstrated ability to troubleshoot and maintain API integrations and plugins across SaaS environments. Hands-on experience managing Google Workspace, including email troubleshooting, data loss prevention, and user account administration. Proven track record executing technical projects within collaborative, cross-functional IT teams. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

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