Call Center Operations Manager (UK / USA Campaigns)

Call Center Operations Manager (UK / USA Campaigns)

We’re Hiring – Call Center Operations Manager (UK / USA Campaigns)

Overview

Lead Surge BPO is looking for a Call Centre Operations Manager to lead and inspire a team of 50–60 agents while running high-performing UK / USA campaigns. If you have experience with Medicare, Final Expense, or similar US campaigns, we want to hear from you!

Responsibilities

• Manage daily operations for UK / USA campaigns (50–60 agents)
• Oversee shifts, schedules & performance targets
• Monitor KPIs & boost campaign results
• Train, coach & develop staff to achieve goals
• Ensure top-quality customer service
• Keep stakeholders updated & satisfied
• Foster a professional & motivating work environment
• Identify process gaps & implement improvements

Qualifications

If you’re ready to take the lead and drive results, apply here :

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Details

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