Technical Support Representative - REMOTE

CyberNet CommunicationsGujranwala Division, Punjab, Pakistan

30+ days ago

Job description

CyberNet Communications, Pakistan

Degree / Diploma in Computer Science, Engineering or related field

Great organizational and interpersonal skills
Someone who is flexible and proactive
Creative mindset, problem solver, service oriented and self-learning skills
Innovative attitude, stress resistant, team player, flexible
Previous industry experience in 24 x 7?Network Operation Center or call Center
Working hours are from 6 PM-2 AM Pacific Time zone on Monday, Tuesday, and Wednesday , Thursday and Friday are off, then we continue on Saturday-Sunday from 9AM-6 PM

Job Description :

Identifies, investigates and resolves users' problems with computer software and hardware

Deliver service and support to end-users using and operating automated call distribution phone software and emails and troubleshoot issues.

Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and troubleshoot events

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Follow standard processes and procedures

Identify and troubleshoot issues per Client specifications

Redirect problems to appropriate resource

Accurately process and record call transactions using a computer and designated tracking software

Stay current with system information, changes, and updates

Job Specification

Job requirements :

Excellent written and oral English skills

Excellent technical, diagnostic, and troubleshooting skills

Being capable to manage between 20-30 inbound calls per shift and troubleshoot technical issues

Working knowledge of Microsoft Office (MS Work, Excel etc), Adobe PDF and other basic business productivity software

Working knowledge of IT system fundamentals and system management tasks

Working knowledge of networking principles and operating systems

Ability to clearly document and articulate technical issues in English

Must be reliable and dependable, self-motivated and demonstrate a willingness to learn

Ability to work closely with peers and other teams

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Support Representative • Gujranwala Division, Punjab, Pakistan

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