Customer Service / Virtual Assistant

VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!

Responsibilities

Deliver outstanding customer service by responding to inquiries via phone, email, and chat

Assist customers with their account-related questions, issues, and order processing

Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records

Document and track customer interactions and elevate unresolved issues as necessary

Collaborate with team members to refine customer service processes and enhance overall client experience

Help with social media management and content updates when required

Provide feedback on customer service strategies and suggest improvements

Proven experience in customer service, virtual assistance, or a similar role

Excellent communication skills, both written and verbal

Strong problem-solving skills and a customer-first attitude

Ability to multitask and manage time efficiently in a remote setting

Familiarity with CRM systems and various digital communication tools

Highly organized and detail-oriented

Ability to work independently as well as part of a team

Experience with social media platforms and digital marketing is a plus

Work From Home

Performance Bonus

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