Virtual Assistant (Operations & Digital Marketing) - Australian Car Rental Company (WFH)

Job Description We are a Melbourne-based car rental company seeking a motivated and proactive individual to join our team and play a key role in our daily operations.

This is your chance to build a stable career from the comfort of your home, working with a supportive Australian team.

Key Responsibilities

In this role, you will be the central point of contact for our drivers and a crucial part of our administrative and marketing engine. Your duties will include :

Driver Management & Support : Manage all daily communications with our drivers via WhatsApp, email, and phone. Professionally and promptly address their queries and concerns.

Toll & Fine Nominations : Accurately handle the process of nominating drivers for road tolls and traffic fines using relevant government portals.

Booking & Payment Management : Efficiently manage driver registrations, rental bookings, and payment follow-ups using our car rental management software.

Website & Digital Marketing : Manage updates on our car rental website. Execute digital marketing campaigns across Facebook, TikTok, Instagram, WhatsApp Business, and other platforms to generate leads and increase brand awareness.

Daily Reporting : Prepare and send clear, concise daily reports on rentals, payments, driver status, and marketing performance.

Payment Follow-ups : Proactively follow up with drivers regarding pending payments and overdue invoices.

Compensation & Benefits

Attractive Monthly Salary : A competitive base salary (to be discussed based on experience).

Fully Remote Work : Enjoy the flexibility and convenience of a permanent Work‑From‑Home position.

Stable International Role : Work with a stable Australian business, avoiding the uncertainty of project‑based freelancing.

Training & Support : Receive comprehensive training on our specific systems and processes.

Performance Bonuses : Potential for performance‑based bonuses tied to marketing growth and efficient operations.

Career Growth : Be a foundational part of our growing team with opportunities for increased responsibility.

Job Specification Requirements

Proven experience as a Virtual Assistant, Admin Assistant, or in a similar role. Experience in transport, logistics, or rental services is a major plus.

Excellent written and verbal communication skills in English.

Strong familiarity with social media platforms (Facebook, TikTok, Instagram) and digital marketing concepts.

Tech‑savvy with the ability to quickly learn new software. Prior experience with any CRM or rental management system is advantageous.

Exceptional organizational skills and a keen eye for detail.

The ability to work independently, manage your own time, and complete tasks without constant supervision.

A reliable internet connection and a quiet workspace at home.

Job Rewards and Benefits Incentive Bonus

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