Finance Executive - Fees / Dues

We are looking for the position of “Finance Executive Fees and Dues - Customer Support” who will be responsible to ensure the smooth functioning of day-to-day operations of the department and to ensure seamless functioning. This role involves overseeing a team dedicated to resolving inquiries, addressing concerns, and providing support across various educational services.

Job Responsibilities :

Handle and resolve escalated fee-related customer issues.

Implement and optimize customer support processes to enhance overall customer satisfaction.

Keep the team informed about the latest information related to products, procedures and industry trends.

Assess support statistics and generate detailed reports based on your findings.

Supervise and evaluate ongoing training efforts within the team.

Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.

Manage the fee collection budget and targets effectively.

Foster improved inter-departmental and cross-functional collaboration.

Job Requirements :

Minimum four years bachelor’s degree from a HEC recognized Local / Foreign University. Preference will be given to the candidates holding a master’s degree in finance / accounts.

Minimum 03 years of experience in a similar function / industry.

Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.

Proven experience as a customer support specialist, preferably within a similar environment.

Display strong conflict resolution abilities and maintain impartiality.

Results-oriented professional, with the ability to drive projects independently from the inception to execution stages.

Interpersonal and communication skills.

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