E-commerce Support Associate | Remote

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E-commerce Support Associate | Remote

role at

TalentPop App

About TalentPop : TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role As an E-commerce Support Associate, you'll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude. You will use your expertise to :

Handle all customer communication through various channels (email, chat, phone).

Answer questions and resolve issues ranging from order tracking to product returns.

Efficiently manage customer support tickets and maintain clear records.

Stay up-to-date on new products and policies to deliver a consistent experience.

What You Bring (Qualifications)

A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.

Strong written and verbal communication skills.

Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.

A high degree of empathy, patience, and attention to detail.

Our Benefits

Competitive salary with annual performance-based raises.

Paid time off and bonuses.

Comprehensive health and dental coverage or a monthly health stipend.

Flexible, fully remote work.

A supportive team culture with opportunities for professional growth.

Remote Setup To ensure you're set up for success in this role, you'll need :

Your own computer or laptop (i5 processor or equivalent).

A reliable, high-speed internet connection (minimum 15 Mbps up / down).

When applying, use application code :

CS

Additional Details

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : IT Services and IT Consulting

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