Customer Support Specialist (Chat)

We are looking for someone with exceptional English to professionally engage with customers and clients through chat to address inquiries, resolve issues, and provide information and assistance, all while maintaining a positive customer experience via chat platforms or live chat on websites.

Job Specification

Strong Communication Skills : Excellent written communication skills are essential for effectively interacting with customers through chat.

Customer Service Skills : A candidate should be customer-oriented, empathetic, and patient when dealing with customer inquiries and issues.

Technical Proficiency : Familiarity with chat and messaging platforms, as well as the ability to quickly learn and navigate various software tools and systems, is often required.

Problem-Solving Ability : Chat support agents need to be able to analyze customer problems and provide solutions or escalate issues as necessary.

Product or Service Knowledge : Depending on the industry, candidates may need a good understanding of the company's products or services.

Multitasking : Chat support representatives often manage multiple chat conversations simultaneously, so the ability to multitask efficiently is crucial.

Time Management : Meeting response time and service level agreements (SLAs) is important in chat support, so candidates should be organized and efficient.

Location : Information Technology and Services - Lahore, Pakistan

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