Customer Service Representative

Job Description :

Beacon Excellence Academy (BEA)

is seeking a

Telemarketer

with strong communication skills and a proven background in handling both inbound and outbound calls. The ideal candidate will play a key role in connecting with prospective students, providing course information, and assisting in the enrollment process. Key Responsibilities : Manage daily inbound and outbound calls to prospective and existing students. Provide accurate information about our courses, timings, discounts, and enrollment procedures. Maintain a record of calls, leads, and follow-ups in the Excel system. Collaborate with the digital marketing team to align calling campaigns with online promotions. Handle inquiries and complaints professionally, ensuring a positive customer experience. Requirements : Minimum

2 years of experience in telemarketing , including both inbound and outbound calling. Strong

verbal communication skills

in English and Urdu. Working hours :

1 PM to 9 PM Customer service experience in the educational sector is preferred. Experience as a

telemarketer in an educational institute

is preferred. Basic computer literacy in

MS Office (Excel, Word)

and familiarity with CRM tools is a plus. Ability to work in a

target-driven environment . Compensation : This position offers a

basic salary plus commission , with commission based on the number of successful student conversions. Job Specification :

Inbound and outbound call handling Verbal communication (English and Urdu) Persuasive speaking and active listening Rapport building with potential clients Lead generation and conversion

Meeting daily / weekly / monthly call and conversion targets

Proficiency in MS Excel and Word

Familiarity with CRM tools or lead tracking systems

Following structured calling scripts and guidelines

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