Student Jobs in Pakistan

Our client Edversity is hiring a Student Operations Associate in Islamabad.

About Edversity

Edversity is a technology education company focused on helping students and professionals build practical skills in high-growth fields such as Artificial Intelligence, Cybersecurity, Blockchain, Data, and Cloud. Our programs are designed around live learning, hands-on projects, instructor support, and real career outcomes.
We are looking for a highly organized and responsible Student Operations Associate to support the smooth execution of our live cohorts and ensure that every student receives a professional, responsive, and high-quality learning experience.

About the Role

The Student Operations Associate will support the complete student journey after enrollment. This includes onboarding students, managing cohort communication, coordinating with instructors, tracking attendance, collecting feedback, uploading recordings, maintaining student portals, and ensuring that student issues are resolved on time.
This is a hands-on operations role. The right person should be disciplined, detail-oriented, proactive, and comfortable managing students, instructors, WhatsApp groups, dashboards, and daily follow-ups.

Key Responsibilities

Student Onboarding

[ol]Receive student handover from the sales team after enrollment.Verify student details, course enrollment, payment status, and batch allocation.Add students to the relevant WhatsApp groups and learning platforms.Share onboarding instructions, class schedules, portal access, and important guidelines.Ensure every student is properly onboarded before the first class.[/ol]

Cohort Management

[ol]Maintain updated cohort sheets and student records.Track attendance for every live session.Follow up with absent or inactive students.Share class reminders, assignment reminders, and important announcements.Monitor student engagement throughout the program.Identify students who are falling behind and escalate them to the Student Operations Manager.[/ol]

Instructor Coordination

[ol]Confirm instructor availability before every session.Share class links, schedules, and student updates with instructors.Collect required materials, slides, assignments, and resources from instructors.Track instructor punctuality, session delivery, and student feedback.Escalate instructor-related issues when needed.[/ol]

LMS and Portal Management

[ol]Create and maintain student portal records.Upload class recordings, slides, assignments, and resources on time.Ensure students have access to the correct course materials.Resolve basic portal and access-related issues.Maintain organized folders for each cohort.[/ol]

Feedback and Quality Control

[ol]Collect student feedback after live sessions.Track feedback trends and highlight recurring issues.Maintain instructor feedback records.Report student complaints, risks, and unresolved issues to the Student Operations Manager.Support weekly cohort quality reviews.[/ol]

Reporting

[ol]Maintain daily student operations trackers.Update attendance, feedback, recordings, assignments, and issue logs.Prepare weekly cohort updates for the Student Operations Manager.Track key student operations metrics including attendance, engagement, complaints, and recording uploads.[/ol]

Required Skills and Qualities

[ol]Strong communication skills in English and Urdu.Excellent follow-up and coordination skills.Strong attention to detail.Ability to manage WhatsApp groups and student communication professionally.Basic understanding of LMS, student portals, Google Sheets, Google Drive, and online learning tools.Ability to work under pressure and manage multiple cohorts at the same time.Responsible, disciplined, and proactive attitude.Comfortable working with students, instructors, and internal teams.[/ol]

Preferred Experience

[ol]Prior experience in student support, education operations, customer success, academic coordination, or training program operations.Experience managing online or hybrid learning programs.Experience using Google Sheets, CRM tools, LMS platforms, or student management systems.Experience coordinating with instructors, trainers, or mentors.[/ol]

Success Metrics

The Student Operations Associate will be evaluated on:
[ol]Student onboarding completed within 24 hours after sales handover.Class reminders sent before every session.Attendance updated within 24 hours.Recordings uploaded within 12 hours after class.Student feedback collected after every session.Student issues responded to on the same day.Cohort dashboards updated daily.At-risk students identified and escalated on time.Positive student feedback and smooth cohort execution.[/ol]

What We Are Looking For

We are looking for someone who takes ownership, follows up without reminders, keeps data clean, communicates professionally, and genuinely cares about the student experience. This role is ideal for an early-career professional who wants to grow in education operations, student success, program management, or EdTech operations.