Student Operations Associate

Company: Edversity
Location: Wing 04, NSTP, NUST, H-12, Islamabad (On-site)
Timings: 12:00 PM to 9:00 PM
Job Type: Full-time

About Edversity
Edversity is a technology education company that helps students and professionals build practical skills in high-growth fields such as Artificial Intelligence, Cybersecurity, Blockchain, Data, and Cloud. Our programs are built around live learning, hands-on projects, instructor support, and real career outcomes.

About the Role
We are looking for a highly organized and responsible Student Operations Associate to manage the complete student journey after enrollment, from onboarding and cohort communication to instructor coordination, attendance, feedback, LMS management, and installment follow-ups. This is a hands-on role for someone disciplined, detail-oriented, and proactive.

Key Responsibilities
Student Onboarding

• Receive student handovers from the Sales team and verify enrollment, payment status, and batch allocation.
• Add students to WhatsApp groups and learning platforms, and share schedules, portal access, and guidelines.
• Ensure every student is fully onboarded before their first class.

Cohort Management

• Maintain updated cohort sheets and track attendance for every live session.
• Share class, assignment, and announcement reminders.
• Follow up with absent or inactive students and escalate at-risk students to the Student Operations Manager.

Instructor Coordination

• Confirm instructor availability and share class links, schedules, and student updates.
• Collect slides, assignments, and resources from instructors.
• Track instructor punctuality and session delivery, and escalate issues when needed.

LMS and Portal Management

• Maintain student portal records and organized cohort folders.
• Upload recordings, slides, and assignments on time.
• Resolve basic portal and access issues.

Installment Recovery and Payment Tracking

• Maintain records of fee payments, installment plans, outstanding balances, and due dates.
• Send payment reminders and follow up on overdue installments through approved channels.
• Coordinate with Sales and Finance to verify payments and resolve discrepancies.
• Record payment commitments and follow-ups, and escalate prolonged delays or unresponsive cases.
• Prepare regular reports on outstanding dues, recovered amounts, and overdue accounts.

Feedback and Reporting

• Collect student feedback after every session and highlight recurring issues.
• Maintain daily operations trackers covering attendance, feedback, recordings, and issue logs.
• Prepare weekly cohort updates and support weekly quality reviews.

Eligibility

• Bachelor’s degree in any relevant discipline. Graduates in BS Psychology, Mass Communication, Public Administration, Business Administration, Education, Social Sciences, and related fields are encouraged to apply.
• Fresh graduates and early-career professionals are welcome.

Required Skills

• Strong communication skills in English and Urdu.
• Excellent follow-up, coordination, and attention to detail.
• Professional handling of WhatsApp groups and student communication.
• Working knowledge of Google Sheets, Google Drive, LMS platforms, and online learning tools.
• Ability to manage multiple cohorts and work under pressure.

Preferred Experience

• Prior experience in student support, education operations, customer success, academic coordination, or training programs.
• Experience with CRM tools, LMS platforms, or student management systems.