Customer Service Representative - English Speaking

Bachelor's degree in Business Administration, Communications, or a related field is preferred. Job Description

Description : We are a leading logistics and supply chain company based in Preston, UK. We are seeking an English Speaking Customer Service Representative with 5 years of experience to support our mission of revolutionizing last-mile delivery and enhancing customer experiences. Responsibilities : Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner. Provide accurate product information and order updates to customers. Collaborate with logistics and operations teams to ensure smooth delivery processes. Maintain detailed records of customer interactions and feedback. Assist in streamlining customer service procedures for efficiency. Requirements & Skills

Required Skills : Excellent verbal and written communication skills in English. Strong problem-solving abilities and customer-focused approach. Proficiency in customer service software and Microsoft Office Suite. Ability to multitask and manage time effectively in a fast-paced environment. Previous experience in the logistics or supply chain industry preferred. Working hours : 6 days a week, 9-hour shifts between 11 am - 2 am (PK TIME).

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