Retention Specialist

The primary responsibility of a CRS is to maintain and grow revenue with our existing customers. This includes managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers. The CRS will create strong working relationships with the Software Sales team and other internal teams to ensure complete customer satisfaction.

Responsibilities

Maintain and grow revenue with existing customers

Manage current renewals and upsell subscriptions

Reinstate lapsed customers

Eligibility

Excellent written and verbal communication skills in English are a must.

1+ years of sales, renewal, or account management experience, or a combination of experience and education.

Strong organizational skills with an emphasis on territory management.

A process-oriented individual capable of grasping the procedures at Prestige International.

Excellent computer and internet skills with a strong understanding of Microsoft Office.

Bachelor’s degree (preferably in Computer Sciences / Engineering).

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