Network Engineer

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Job Description

What You Will Do

• Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.
• Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.
• Complete service requests, network implementations, migrations, and other change management engineering activities.
• Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.
• Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.
• Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.
• Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.
• Act as a technical mentor to NOC, Associate Network Engineers and peers.
• Provide on-call support for Tier 2 technical issues.

What Qualifies You

Remote

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