Cloud Implementation Specialist

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate with a presence in 100+ countries. Our portfolio covers more than 100 industry domains in mature markets, providing market-leading, vertical-market enterprise solutions.

The Division : Jonas Club, a division of Jonas Software, has helped over 2,300 clubs worldwide with an integrated suite of applications for Accounting & Membership, Food & Beverage, Retail, Spa / Gym / Fitness, Payroll, HR, Hotels, Marinas, and more.

Position

Cloud Implementation Specialist — The ideal candidate is self-motivated, independent, customer-focused, with the ability to set priorities. You will be a strong communicator, a good listener, and able to stay composed when dealing with clients and colleagues.

Role overview : As an Implementation Specialist, you will lead the end-to-end migration of clients from on-premises software to our private cloud-hosted platform with modern UI enhancements. Following detailed instruction guides, you will manage client engagements from post-sales handover to go-live, ensuring smooth transitions within limited timelines. No deep application knowledge is required; focus on execution, client communication, and quality.

Job Responsibilities

• Consult with clients and review their current work processes to assess their needs.
• Own the full migration process for assigned clients, including kickoff meetings, data migration, testing, UI upgrades, training, and go-live support.
• Contribute to team goals by identifying process improvements, leveraging automation tools, and meeting / exceeding monthly targets to qualify for incentives.
• Maintain accurate records in project management tools; provide status updates and contribute to quarterly reviews.
• Ensure all migrations adhere to data security standards and company policies, prioritizing client retention and satisfaction.
• Manage timelines and deadlines.
• Discuss requirements and explain functionality to both technical and non-technical audiences.

Job Qualifications

Exciting Benefits We Offer

Disclaimer

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on diverse perspectives and experiences. We adhere to a policy of non-discrimination and strive to create an inclusive workplace. We provide reasonable accommodations for individuals with special needs and encourage qualified applicants to apply. For assistance with the application process or special facilities, please contact our HR team.

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