Principal Techno-Functional Consultant – Microsoft Dynamics 365

About the Role :

We are seeking a dynamic and experienced Principal Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities :

• Serve as a Principal techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services.
• Lead solution architecture and development of end-to-end CRM systems using C#, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, Copilot and Power BI.
• Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.
• Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS / Power BI reports.
• Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.
• Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments.
• Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.
• Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.
• Support CRM administration, user training, documentation, and version upgrades.

Required Qualifications :

Preferred Skills :

What We Offer :

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