Sr. Revenue Operations Data Analyst

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale. Interested to find out more about us Check out :

Cyaras Values :

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging :

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Job Summary :

Were looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market analytics strategy and execution. This critical role sits at the intersection of data strategy and business operations ensuring our GTM teams (Sales Marketing Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling a deep understanding of the Enterprise SaaS business model and the technical chops to turn raw data into actionable intelligence we want to hear from you!

Key Responsibilities :

• GTM Analytics Ownership
• Own End-to-End GTM Analytics : Be the primary owner for all GTM KPIs and metrics ensuring consistency accuracy and clear definitions across all GTM functions.
• BI Tool Management : Design build and maintain standard GTM metrics reports and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable up-to-date and visually effective for consumption by executives and GTM leadership.
• Ad Hoc Analysis : Fulfill custom deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers identify trends and support strategic decision-making (e.g. pipeline analysis campaign ROI churn drivers).
• Data & System Expertise
• Salesforce Mastery : Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects their relationships and the underlying data structure.
• SQL Development : Write update and maintain complex SQL scripts necessary to extract transform and load data for reporting and dashboard development ensuring data integrity and performance.
• Salesforce Reporting : Manage build and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.

Qualifications

Required Skills & Knowledge

Agencies : Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Senior IC

Key Skills

Data Analytics,Microsoft Access,SQL,Power BI,R,Data Visualization,Tableau,Data Management,Data Mining,SAS,Data Analysis Skills,Analytics

Employment Type : Full Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1