Technical Support Specialist - Spanish

About Motive Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage drivers, vehicles, equipment, and fleet‑related spend in a single system. Combined with industry‑leading AI, the Motive platform gives complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

We serve nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public sector. Visit gomotive.com to learn more.

The Role As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will provide world‑class assistance via calls and emails, define support processes, and work to scale the Technical Support function. You will support in both Spanish and English.

What You’ll Do

Provide bilingual Spanish & English email, chat, and voice support – answer inbound inquiries during Pacific Standard Time business hours.

Customer Service Analysis – collect support requests and bugs, and relay findings to product and engineering teams.

System Evaluation – evaluate existing tools and work with engineering to develop tools that enable this function to scale.

What We’re Looking For

Bilingual : fluent in speaking Spanish and English (US).

Skilled in written communication in both Spanish and English.

Natural instinct to empathize with users.

Strong analytical skills.

Excellent verbal and written communication skills.

Native or bilingual spoken and written English skills.

Comfortable with rotational shifts.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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