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Senior Software Engineer - SDIM
Senior Software Engineer - SDIMi2c Inc • Lahore, Punjab (On Site)
Senior Software Engineer - SDIM

Senior Software Engineer - SDIM

i2c Inc • Lahore, Punjab (On Site)
30+ days ago
Job description

Job Description

  • Implement and maintain comprehensive monitoring solutions for mission-critical and financial applications (transaction processing, funds transfer, direct deposit, web services, mobile apps).
  • Analyze and troubleshoot complex alerts to identify potential issues and proactively prevent outages.
  • Lead incident response for high-severity issues, effectively coordinating with internal resources to diagnose and resolve problems quickly.
  • Utilize communication tools to keep stakeholders informed of issue status and resolution progress.
  • Conduct thorough Root Cause Analysis (RCA) to identify underlying causes of incidents and implement preventative measures.
  • Identify recurring issues and implement solutions to prevent future incidents.
  • Work collaboratively with stakeholders to define and maintain SLAs for client services.
  • Analyze service delivery data and generate detailed reports for senior management.
  • Develop and execute automated scripts to streamline monitoring, alerting, and incident management tasks.
  • Perform complex data analysis using databases and logs, ensuring data accuracy and reconciliation.
  • Manage and maintain various matrices and data sets to support daily operations.
  • Clearly document incidents, problems, and resolutions for knowledge sharing and future reference.
  • Effectively communicate with all levels of staff, both technical and non-technical, to ensure clear understanding of issues and resolutions.

We are looking for

  • Education: Bachelors degree in Computer Science, Software Engineering, Information Technology, or a similar field (or equivalent experience).
  • Experience: 4+ Years

Skills

  • Understanding of ITSM frameworks like ITIL for efficient service delivery.
  • Familiarity with change management processes to ensure smooth implementation of fixes and updates.
  • Knowledge of software development concepts, algorithms, and programming languages.
  • Expertise in monitoring tools and methodologies.
  • Extensive experience with incident management frameworks (ITIL, etc.).
  • Strong analytical and problem-solving skills.
  • Proficiency in SQL and database management tools.
  • Excellent communication, collaboration, and documentation skills.
  • Experience with Solaris and Linux platforms.
  • Experience with automated scripting languages (Python, PowerShell, etc.).
  • Experience working in a fast-paced, 24/7 environment.
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Senior Software Engineer - SDIM • Lahore, Punjab (On Site)

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