Assistant Director – Business Channel Integration

PalmPayLahore, Punjab, Pakistan

4 days ago

Job description

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users , we’re building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan , PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview

We are seeking a dynamic and technically skilled Assistant Director – Business Channel Integration to lead the integration and optimization of banking, payment, and business channels in Pakistan. The role will focus on establishing strategic partnerships with financial institutions, coordinating system integrations, and ensuring seamless connectivity across PalmPay’s digital payment infrastructure.

The ideal candidate will have a strong understanding of payment systems, APIs, and banking integrations , with prior experience working in fintech, NBFC, or digital banking environments .

Key Responsibilities

Channel Integration & Technical Coordination
Lead end-to-end integration between PalmPay’s platform and partner banks, payment gateways, and institutional channels
Define and manage API integration frameworks, ensuring security, scalability, and performance
Oversee UAT (User Acceptance Testing) and ensure smooth deployment of integrated financial solutions
Identify and resolve technical issues, working closely with global tech and product teams
Partnership & Business Development Support
Collaborate with the Banking Partnership and Business teams to identify integration opportunities with local financial institutions
Build strong relationships with technical teams at partner organizations to ensure effective coordination and project delivery
Participate in contract negotiations by providing integration and system feasibility inputs
Project Management & Delivery
Develop and manage project plans for all integration initiatives, ensuring timely execution and delivery
Monitor milestones, resource allocation, and risks to ensure project success
Report on integration progress, timelines, and key KPIs to management
System Optimization & Process Improvement
Continuously evaluate and improve integration architecture and data flow efficiency
Establish best practices for system design, deployment, and maintenance
Ensure compliance with SBP, SECP, and data protection regulations
Cross-Functional Collaboration
Coordinate closely with Product, Technology, Operations, and Compliance teams to align integration strategies with business objectives
Support the development of new products and digital channels through effective backend connectivity

Qualifications & Experience

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field

Minimum 10+ years of experience in API integration, payment systems, or fintech system coordination

Strong understanding of banking integrations, fund settlement processes, and transaction routing

Experience working with financial APIs, middleware platforms, and microservices architecture

Proven track record in project management and partner integration in fintech, NBFC, or payment institutions

Familiarity with SBP guidelines, ISO8583, PCI DSS, and data security standards

Excellent communication and problem-solving skills with cross-functional collaboration experience

Fluency in English and Urdu (written and verbal)

Preferred Skills

Certification in Project Management (PMP, Agile, or Scrum) is a plus

Hands‑on experience with Postman, Swagger, and API documentation tools

Familiarity with payment switch integration, card scheme operations, and reconciliation processes

Strong technical documentation and analytical skills

Compensation & Benefits

Competitive salary with annual performance-based review

Two festival bonuses per year

Mobile and internet allowance

Opportunity to lead high-impact fintech integration projects in a multinational environment

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Assistant Director • Lahore, Punjab, Pakistan