Customer Service Representative (CSR)

Kindly noted that we are accepting applications strictly via email at hr@stealthmodethree.com and hr@imprintnow.com

Role Overview

Customer Service Representatives (CSRs) are responsible for handling incoming calls, chats, and emails, while also managing backend operational tasks to ensure a smooth and efficient customer experience.

This role requires strong communication skills, multitasking ability, and adaptability to a fast-paced, continuously operating environment.

Work Schedule:

• 6 working days per week
• 1 rest day (Saturday or Sunday, CDT)
• Company operates 24/7
• 9-hours shift (including 1hour break)
• Schedule may vary based on operational needs

Key Responsibilities:

• Provide exceptional customer service via incoming calls, chats, and emails
• Resolve customer inquiries and issues promptly and professionally
• Manage backend tasks related to:
• Order processing
• Returns
• Customer account management
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure timely resolution of customer concerns
• Uphold company policies and procedures while delivering high-quality service

Requirements

• Proven customer support experience or experience in a similar role
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritize in a fast-paced environment
• Proficient computer skills and familiarity with CRM systems
• Flexibility to adapt to changing schedules and operational needs
• Strong commitment to providing outstanding customer service

Employment Conditions & Important Notes

• This is a remote position
• Operates on a no-work-no-pay basis
• No statutory benefits (such as HMOs) are provided
• Employees must provide their own Work From Home equipment, including:
• Laptop or desktop computer
• Noise-canceling headset
• Internet service (at employee’s expense)
• Two unplanned absences may lead to termination
• Resignations require a two-week notice period