Customer Experience Manager
Bachaa PartySaddar Town, Sindh, Pakistan30+ days ago
Job descriptionMeasure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce. Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points. Present findings to respective departments and management on a weekly / monthly basis. Inspire and influence the department heads and managers to take initiative to enhance CX. Lead the CX team (Calls and Emails) to ensure all customers are catered with exceptional CX.
Job Specification
Requirements :
- Minimum Bachelor's in a Business or related field.
- 5 to 6 years of experience in customer experience; 2 to 3 years of experience in a managerial role is a must (Call Center preferred).
- Good analytical skills : able to understand numbers and trends.
- Strong leadership, interpersonal, and communication skills.
- An ideal candidate should be result-focused and a good team player.
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Customer Experience Manager • Saddar Town, Sindh, Pakistan
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