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Customer Support Representative

Customer Support Representative

Translation EmpireIslamabad, Islamabad Capital Territory, Pakistan
30+ days ago
Job description
  • Manage / handle the outgoing / incoming calls professionally
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow up calls to the customers at a specified date and time
  • Keep records of customer interactions
  • Follow communication procedures, guidelines, and policies
  • Managing a large number of outbound calls
  • Following call center scripts when handling different topics
  • Identify interpreters needs, clarify information, research every issue, and provide solutions

    • Job Specification

    Qualification / Skills :

    • Must be graduate BBA / MBA (preferred)
    • Must be able to work in a fast-paced environment
    • Understanding of organisational skills
    • Ability to work quickly and accurately
    • Ability to streamline functions and passion to learn and grow
    • Must be able to work in a team

      • Work from Office.

      Shift Time

      UK Timings preferably 1pm-10pm / 2pm-11pm.

      Translation and Localization - Rawalpindi, Pakistan

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    Customer Support Representative • Islamabad, Islamabad Capital Territory, Pakistan