Credit Controller

Credit Controller

Summary Reporting to : Credit Manager Location : Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore Hours : 40hrs, working 5 days across a 7-day period, mon – fri (10 : 00pm-7 : 00pm) Salary range : PKR 140,000 per month. Holiday : 17 days leave + Public Holidays Probation period : 3 months Benefits : Provident fund | Medical cover | Birthday leave | Role related training & paid studies | Buy holidays | Lifeinsurance | Mental health coverage | Referral bonuses | Subsidized parking | Snack Fridays | Long service award | Social events and trips About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis. The Impact of Your Role As the Credit Controller, you will have an impact on safeguarding the financial stability of Giant by ensuring timely and accurate customer payments, managing outstanding debts, and maintaining precise financial records. Therefore, you will be proactively communicating with clients, resolving queries efficiently, and collaborating with internal teams to support smooth financial operations. The desired outcome of this will be enhanced customer satisfaction, improved cash flow, and a seamless credit control process that supports Giant’s vision. Key Responsibilities

Ownership & Resolution : Take full ownership of complex queries, problems, and projects—ensuring timely resolution and maintaining a high-quality experience for both internal and external stakeholders. This includes using systems like V3 and Sage to investigate aged debt and locate invoices. Performance & Proactivity : Work proactively to meet and exceed key performance indicators (KPIs). Account Management : Reconcile accounts and manage ad-hoc invoicing as needed. Credit Assessment : Conduct credit checks for new customers and perform regular reviews for existing accounts. Reporting : Provide management with updates on outstanding issues and flag potential debtor risks. Project Involvement : Participate in relevant projects, ensuring all new systems, initiatives, and products are assessed for impact on the Credit Control function. Cross-Team Communication : Collaborate with teams across the business (e.g., BDMS, ESO) to address debt-related matters. Debt Recovery : Carry out regular outbound calls and correspondence to recover overdue payments. Your Experience & Competencies

You’ll thrive in this role if you bring : Experience : Ideally, 3+ years in a similar finance or credit control role. Attitude & Resilience : A positive, enthusiastic approach with strong emotional intelligence and communication skills. Technical Skills : Proficiency in financial systems (e.g., Sage) and Microsoft Excel. Values Alignment : A commitment to living and promoting Giant’s people values. Detail Orientation : Exceptional attention to detail and accurate record-keeping. Teamwork & Independence : Ability to work autonomously and collaboratively. Analytical Thinking : A sharp eye for risk and a problem-solving mindset. Cross-Functional Collaboration : Experience working with sales, operations, and finance teams to resolve account issues. Your Workplace

You’ll be based at Askari Corporate Tower, a state-of-the-art office located in the heart of Lahore’s business district—Liberty Chowk, Main Boulevard, Gulberg III. The space is designed to foster collaboration, innovation, and a modern work experience. Career Path Opportunities

At Giant, your career can evolve in multiple directions. You could progress into roles such as : Senior Credit Controller, Credit Control Manager, Finance Business Partner or explore lateral moves into roles across other Giant businesses, such as operations, compliance, or customer experience—broadening your skillset and impact across the organization. Training & Development

We’re committed to setting you up for success. As part of your onboarding, you’ll receive comprehensive product, operational, and technical training to ensure you feel confident and equipped to make a meaningful impact. This training will empower you to : Add value through insight : Understand our systems and processes deeply so you can identify and resolve issues quickly and accurately. Enhance customer experience : Use your knowledge to deliver first-time resolutions and maintain high levels of client satisfaction. Drive financial performance : Apply your skills to reduce aged debt, improve cash flow, and support the company’s financial health. Collaborate effectively : Work seamlessly with cross-functional teams, contributing to shared goals and continuous improvement. Giant people values

At Giant we have people values that we always aspire to, promoting self-awareness, self-regulation, and common sense. Understanding and striving to achieve the Giant people values is essential both when interacting with external customers and in all dealings with internal colleagues at Giant. These values are the cornerstone of our culture, divided into 3 focus areas : Giant appraise

To help you progress in your career path, we encourage timely open two-way discussions about your progress and issues that may come up during the year. Additionally, we hold a straightforward ‘Giant appraise’ conversation every six months (monthly in your first three months) reflecting on your achievements, aspirations, the progress of your SMART objectives, including examples of how you have demonstrated the Giant people values, any additional training or support you would like and any feedback (good and not so good!) on your line manager.

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