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Chief Operating Officer - Software & SaaS Operations

Chief Operating Officer - Software & SaaS Operations

HR Force International, , Pakistan, Pakistan
7 days ago
Job description

Key Responsibilities

  • Oversee end-to-end business operations, including Technology, Product Delivery, Customer Success, Compliance, and HR Operations.
  • Translate the company’s strategic goals into operational KPIs, ensuring measurable growth and performance improvements.
  • Collaborate closely with CTO, CEO, and Product Heads to align technical delivery, innovation, and business outcomes.
  • Implement data-driven systems and processes for efficiency, scalability, and quality assurance across all departments.
  • Lead strategic planning, budgeting, and performance tracking across the company.
  • Drive automation and operational excellence through modern tools and cross-functional collaboration.
  • Develop strong team leadership frameworks, coaching department heads and ensuring cultural alignment with the company vision.
  • Identify operational risks, bottlenecks, and performance gaps—and create measurable improvement plans.
  • Ensure regulatory and compliance standards are met across operations and client engagements.
  • Lead organizational change initiatives to strengthen global delivery capability and process maturity.

Qualifications

  • Proven experience as COO, Director of Operations, or Head of Delivery in an IT, SaaS, or software product-based company.
  • 10+ years of experience in technology operations, delivery management, or product lifecycle execution.
  • Strong understanding of software development processes (Agile / DevOps) and product engineering lifecycles.
  • Experience managing cross-functional teams (Tech, Product, QA, Client Success, Finance, and HR).
  • Excellent analytical, leadership, and communication skills.
  • Bachelor’s or Master’s in Computer Science, Software Engineering, or IT Management (MBA preferred).
  • International exposure or experience with global B2B SaaS / Fintech products will be a plus.

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    Chief Operating Officer • , , Pakistan, Pakistan