Senior Associate, Client Support (NFC)

About the Role :

Grade Level (for internal use) :

08

The Role :

S&P Global Market Intelligence is seeking an Analyst for our NFC client support this role you will be responsible for handling client support questions over phone email and chat while also working with other internal teams to help clients get custom templates custom research produce client-facing webinars.

As an Analyst you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools our data and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.

The Impact :

The NFC Client Operations team is the main touchpoint for most of our APAC TMT Energy & Metals sector focused clients. As an Analyst you serve as the face of the company. Going above and beyond in our service offering is where this team adds value.

If selected for the NFC Client Support role you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.

The Career Opportunity :

If youre a self-starter whos ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings this could be the right opportunity for you. Over time the Analyst will take on additional responsibilities including writing data dispatches f ulfilling data requests from our internal News team producing webcasts on the media industry and working with our internal template team to add value to our excel models. . The role as a n NFC Client Support Analyst offers great exposure to many other internal departments and opens doors for tremendous career opportunities with S&P Global.

The Team / The Business :

To ensure that our clients have partners to support them in their success S&P Globals Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.

Requirements :

Strong problem solving / critical thinking skills

Passion for client support

Attention to detail and ability to multi-task

Excellent verbal and written communication skills

Microsoft Excel skills

Our Hiring Manager says :

We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up . We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you dont have a thirst to be continuously learning and being involved in various projects this job is not for you.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission :

Advancing Essential Intelligence.

Our People :

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global :

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)

Required Experience :

Senior IC

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1