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Business Relationship Manager Corporate Sales & Services

Business Relationship Manager Corporate Sales & Services

Zong CMPak LtdKarachi Division, Sindh, Pakistan
15 days ago
Job description

Business Relationship Manager Corporate Sales & Services

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  • Establish, maintain, and develop the company’s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.
  • To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.

Responsibilities

  • Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M / IoT Solutions to B2B segments.
  • Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
  • Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
  • Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service.

    • New Business Development

  • Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM / Fixed Data / Cloud segments.
  • Exploring and driving new growth venues through existing client base.
  • Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
  • Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base.
  • Seeking new business ventures.
  • Developing customized solutions for the corporate sector.
  • Ensuring the clearance of outstanding amounts from existing customers.

    • Revenue

  • Revenue assurance as per management-assigned targets.
  • Taking steps to enhance the existing clientage revenue as well as from prospective clients.

    • Customer Retention / CHURN

  • Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
  • To keep a regular track of corporate activation / disconnections along with reasons.
  • Meet the assigned churn targets.
  • Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams.
  • To retain, service & grow large & SME accounts.
  • Achievement of assigned regional sales & service targets.
  • Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints.
  • Responsible for providing monthly invoices to the tagged portfolio & billing collection management.
  • Timely identification of problems and duly managing customer service establishments that leads to new referrals.
  • Revenue assurance as per management assigned targets.
  • Ensure smooth customer handling and customer experience management.

    • Eligibility Criteria (Education, Knowledge, Experience and Skills)

    Education

  • Candidate must have a minimum of Bachelor’s Degree. However, MBA degree will be preferred.

    • Work Experience

  • Up to 3-5 Years of relevant experience is required.

    • Skills – Generic

  • Time Management Skills.
  • Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
  • Written communication skills, must be able to write professional emails for internal & external customers.
  • Innovative & proactive, self-motivated & flexible.
  • Proficiency in Microsoft Office Suite.

    • Skills – Job Specific

  • Business Development Skills.
  • Customer Relationship Management.
  • Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
  • Able to compare telecom operator packages & able to show the comparative advantages to customers.
  • Specialized in Portfolio Management & Collection Good with numbers, price comparisons & ability to drive retention & new business in the corporate market.
  • Good market reach & having relationships with business groups.

    • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Telecommunications

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