Sales Executive

Responsibilities

Keep all office files (Sales Invoices, & Sales Orders, etc.).

Call / inform Admin Dept to contact courier company for pickup and delivery.

Help in stock taking activities.

Ensure presence during audit days.

Maintain and develop relationships with existing customers through meetings, telephone calls and emails.

Receive orders by telephone calls, in person and through letters.

Verify status, prepare sales orders and coordinate packing.

Maximize sales of goods and meet set targets.

Advise customers on forthcoming product developments and discuss special promotions.

Represent organization at exhibitions, demonstrations, events and outdoor stalls.

Negotiate terms of agreements and close sales, ensuring delivery terms and complete product information.

Handle account receivables.

Handle customer calls for collection, account adjustments, reconciliations and process credit & debit notes; reconcile disputes over outstanding balances.

Communicate & follow up effectively with accounts department regarding customer accounts upgradation; inform Accounts Dept / HO immediately of discrepancies.

Liaise with Accounts Dept daily to get updates on online payments received from customers.

Generate sale orders promptly and arrange timely dispatch to customers.

Ensure accuracy of customer invoices per packing details.

Book shipping expenses into customers’ accounts after receipt of bill from courier company.

Provide awareness to walk‑in customers for books, cards & Quran and Sunnah, helping them solve daily routine problems.

Present occasional Dua cards & books attractively.

Provide syllabus on time to students of Al‑Huda and manage their requirements.

Wear neat & clean uniform / cloths.

Welcome customers with a smile.

Answer all customer questions / queries satisfactorily.

Notify about faulty product.

No food in book shop, stall, office unless emergency or no other staff present.

Prevent irrelevant persons from sitting or staying in stall area or on counter.

Present Islamic teachings in a manner attracting people to Islam products.

Do not allow / promote credit facility to cash customers or to customers from other registered branches not officially allowed credit facility.

Take care of official assets in use.

Inform line manager / HOD about any damage to office items.

Ensure counter positioned correctly before leaving book shop.

Note daily routine issues, suggestions and other information in notebook.

Look after work place cleanliness and spray insect killer timely.

Display authentic products approved by Research & Publications department.

Perform any other duty assigned by HOD.

Requirements & Skills

Sales & Marketing skills required with convincing abilities.

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