English Language Accessor & Trainer

Overview

UK's leading translation and interpretation company

TRANSLATION EMPIRE

is looking for experienced

Call Quality Agent

with exceptional communication skills in English for our office based in

DHA1, sector F, Rawalpindi . Timings :

10 AM – 7 PM Location :

DHA1, sector F, Rawalpindi Responsibilities

A Language Assessor would be primarily responsible for conducting English language assessments and coordinating for new and existing employees, including those we interview (in-house and 3rd party external). Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery. Coaching and mentoring of spoken English, vocabulary, pronunciation of staff to improve their English via feedback. Customer services training specific to UK culture – UK English language. Ongoing training and development (CPD) of customer services training and English language skills to upskill employees’ standard of English. Language Assessors will be responsible for QA of the transcribed files. Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries. Qualifications

Graduate Degree (Master / PhD) in English Literature / Applied Linguistics / Educational Linguistics / Psychology, IELTS / PTE / TOEFL with a focus on language proficiency assessment / testing and research. At least 4–5 years of English teaching experience, preferably IELTS / PTE or Cambridge English Exams. IELTS / CEFR certification, PTE, language certificate, Oxford English Test and British Council experience is preferred. Experience in coaching on accent and grammar is an advantage. Relevant national and international experience is a definite plus. Skills Required

Proficient written and spoken skills in English. Familiar with UK English language dialect. Dedicated to assigned tasks, quick learner, team player as well as a solid individual contributor and problem-solver. Flexible and prepared to pursue goals through teamwork. Benefits

Health Insurance Annual leaves Learning and Career Development Salary

Market comp

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