Customer Success Specialist

Responsibilities :

• Effectively pitch the sales of the product to potential customers
• Establish clear client retention goals and process milestones
• Assist customers with setting up and navigating software
• Upsell services and products while maintaining brand image
• Conduct quality assurance surveys with customers and promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns to improve the customer experience
• Possess excellent product knowledge and promote the value of the product
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs

Requirements :

• A bachelor’s degree in administration or a related field (Sales, Marketing, Management Studies, CS, IT)
• A minimum of 1+ year experience in tech or relevant industry
• Knowledge of CRM and CSM systems and good analytical skills
• Have proven work experience as a Customer Success Specialist or similar role

Possess excellent product knowledge to enhance customer support

• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, related to product or service usage
• Experience in managing a diverse group and training according to company standards