DevOps Manager

HugoBank, a pioneer in cloud-native digital banking based in Pakistan, is seeking a Technology Operations Manager to oversee the smooth operation of its AWS infrastructure and managed technology services. As a subsidiary of a renowned Singapore-based consortium, we are at the forefront of financial innovation, delivering cutting-edge solutions while fostering sustainable growth. This role is pivotal in ensuring the reliability, security, and compliance of our technology infrastructure, enabling seamless banking operations and excellent customer experiences. Responsibilities :

Perform a variety of tasks and initiatives that contribute to the successful operation of our department and the organization as a whole. Collaborate with team members to effectively execute projects, ensuring that all deadlines and quality standards are met or exceeded. Conduct thorough research and analysis to provide insightful recommendations and support decision-making processes. Engage regularly with stakeholders to gather feedback, address concerns, and keep them informed about project progress. Maintain and update documentation and reports to reflect current projects and initiatives while ensuring accessibility for future reference. Participate in team meetings and brainstorming sessions to foster a creative and productive working environment. Continuously seek opportunities for process improvements and efficiency gains, leveraging best practices and innovative solutions. Manage the AWS cloud infrastructure to ensure seamless operations, scalability, cost efficiency, and robust security. Ensure SLAs and performance metrics are met across all managed services and vendors. Act as the primary liaison with regulators and vendors, ensuring regulatory compliance and timely issue resolution. Monitor infrastructure performance, identify potential issues, and implement preventive measures to ensure high availability. Collaborate with engineering and product teams to align technology operations with business goals and support new deployments. Oversee incident management processes, ensuring rapid resolution and minimal impact on business operations. Develop and maintain operational procedures and documentation, including system configurations, security protocols, and troubleshooting guides. Coordinate with internal and external stakeholders for audits and compliance activities, ensuring timely closure of findings.

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