Tele Sales Representative

Overview

We are seeking dynamically skilled Tele Sales Representative with excellent communication abilities. Candidates should possess a neutral or American accent with strong grammar and pronunciation. The ideal candidate has 1–3 years of customer service experience and is comfortable handling both inbound sales and customer support in a fast-paced, rotating shift environment.

Key Responsibilities

Outbound Calls : Place outbound calls to suppliers to confirm equipment pricing and availability.

Inbound Sales : Handle inbound customer sales inquiries, assisting clients with product selection, pricing, and availability.

Customer Contact : Reach out to customers if equipment is unavailable, offering alternatives and upselling where applicable.

Data Updates : Maintain and update supplier accounts and pricing in the Keystone software system.

Collaboration : Communicate equipment or pricing changes with the strategic partnerships team.

Supplier Relations : Build familiarity with key suppliers to ensure adequate equipment coverage.

Customer Service : Provide exceptional service to suppliers and customers via phone, email, and chat, addressing concerns and inquiries effectively.

Training : Participate in equipment education and training workshops provided by the client.

Additional Tasks : Perform other duties as assigned.

Qualifications

Experience : 1–3 years of customer service and / or inbound sales experience, preferably in a BPO or call center.

Education : Bachelor's degree preferred.

Communication Skills : Excellent written and verbal communication skills in English, with a neutral or American accent.

Sales Skills : Ability to handle inbound sales inquiries, upsell, and close sales effectively.

Tech Skills : Basic to intermediate knowledge of various cloud-based software and applications, including Keystone.

Soft Skills : Ability to multitask, work both independently and as part of a team, and adapt to changes in a fast-paced environment.

Shifts : Willingness to work rotating shifts between 5 PM and 5 AM.

Motivation : A self-starter who is passionate about delivering superior customer service and driving sales.

What We Offer

Market Competitive Salary

Career Growth

Learning & Development

Provident Fund

EOBI

Life Insurance

Location NASTP, Lahore

Timing Night Shift

Seniority level Not Applicable

Employment type Full-time

Job function

Sales and Business Development

Industries

Outsourcing and Offshoring Consulting

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