Client Success Manager – 1

Description

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Position Overview

As the Client Success Manager, you will be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously. Responsibilities

Order Fulfillment – Process orders and quotes in a timely and accurate manner. Relationship Building – Interact and build relationships with customers on a daily basis. Customer Service – Provide operational and reporting needs to customers. Sourcing – Process, coordinate, and manage off‑catalog customer requests. Project Management – Conduct account planning and coordination of needs. Focus on new accounts in the first 6 months and at risk accounts on the Service Desk. Process

Order Fulfillment – Process orders and quotes timely and accurately. Create quotes and orders flawlessly. Meet or exceed customer / contract SLAs on Quote delivery. Meet or exceed customer / contract SLAs on Order placement. Continuously monitor open orders and expedite where needed. Provide comprehensive and timely communication to customers and Sales. Develop solid relationships with Zones customers. Interact with customers on a daily basis. Establish relationships with multiple people in multiple departments. Constantly communicate outstanding orders, constraints, and alternatives. Coordinate and encourage Zones team member interactions with accounts. Provide proactive action to provide 5 star service. Have a complete understanding of the Zones Service Catalog. Be the first and primary line of contact on all customer issues and concerns. Engage Sales to coordinate communication of service and needs. Ensure that timely and impactful reporting is provided to the customer. Process project worksheets for inventory allocations. Monitor and coordinate inventory management activities (Hardware). Monitor and provide support activities on Customer contracts (Software). Actively participate in pipeline growth and maintenance activities. Uncover future needs through constant value driven interactions. Understand account dynamics and look for ways to increase profitability. Understand Zones automation capabilities and look for opportunities to provide those services to customers. Coordinate with PMO or Enterprise Operations on new customer rollouts. What you will bring to the team

Graduate – Any Specialization. Experience in enterprise level sales. Strong customer service skills and commitment to meet or exceed customer requirements. Excellent organization skills and process expertise. Ability to work in a fast-paced environment and meet aggressive deadlines. Excellent verbal and written communication skills. Ability to negotiate, influence, and persuade. Analytical with excellent problem-solving skills. Ability to work with little or no supervision. Bachelor's degree in business administration or any other field. Minimum 2‑3 years of experience. Benefits

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. Equal Opportunity

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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