Jr. Customer Support Executive

We are excited to offer an International Customer Support opportunity for individuals interested in gaining hands-on experience in customer service. As Jr. Customer Support Executive, you will have the opportunity to learn and contribute to providing excellent customer assistance, resolving issues, and ensuring customer satisfaction.

Key Responsibilities : Assist customers with inquiries and provide timely and courteous responses via phone, email, or live chat. Learn to identify and address customer needs, escalating complex issues to senior team members as needed. Gain knowledge of our products and services to provide accurate information and support to customers. Collaborate with the customer support team to improve processes and enhance the overall customer experience. Maintain accurate records of customer interactions and feedback for continuous improvement. Participate in training sessions and workshops to develop customer service skills and product knowledge.

Requirements : Pursuing or recently completed a degree in Business, Communication, or a related field. Strong communication skills, both verbal and written. Basic computer skills and familiarity with customer service principles.

Working days : Monday to Saturday Working hours : 7 PM to 4 AM

Job Type : Full-Time Job Specification

Empathy. Empathy is the ability to understand another person's emotions and perspective. Problem solving. Being able to solve problems is key to customer service. Information Technology and Services - Karachi, Pakistan #J-18808-Ljbffr