Customer Service Team Leader - REMOTE

University, High English Level, Chinese Understanding (optional)

The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.

Job Specification

Requirement :

Proven experience in customer service, with at least 2 years in a supervisory or team leader role.

Excellent communication skills and a customer-focused approach.

Strong problem-solving skills and the ability to handle escalated customer issues effectively.

Proficiency in using customer service software, CRM tools, and reporting systems.

Ability to analyze data and generate actionable insights.

Leadership skills to inspire, guide, and manage a team effectively.

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